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ESCO FAQs

1.       Who is Associated Renewable?

Associated Renewable is an energy management and energy services company that provides electricity, natural gas and renewable energy.

 

2.       What is energy deregulation?

In the early 1990s, energy deregulation resulted in breaking up large monopolies, forcing companies to compete for their customers. Energy deregulation also gave customers the power to choose their suppliers.

 

3.       Why do we now have a choice?

Your state Public Service Commission approved plans that allow consumers to choose an alternative supplier, such as Associated Renewable.

 

4.       How do I know if I am in a deregulated market?

State Public Service Commissions and City-owned utilities and electric cooperatives individually determine if they will open their jurisdiction up for competition. For an interactive map of deregulated states for electricity, click here.  For a map of natural gas residential choice programs by state, click here.

 

5.       What is an energy supplier?

An energy supplier is a company that purchases its electricity, natural gas or renewable energy from the wholesale energy markets and sells it to either residential, small business, commercial or industrial entities. The utility will still operate the local distribution wires and pipes which carry electricity and natural gas (respectively) through its territory.

 

6.       Will I be switching utility companies if I switch my energy supplier?

No, the local utility will continue to deliver energy to your residence or business. Only the energy commodity (electricity or natural gas) will be supplied by the energy supplier or ESCO.

 

7.       Will my local utility company treat me differently if I buy energy from an alternate provider?

No. Your utility is bound by law to provide equal service to all of its customers on a non-discriminatory basis.
 

8.       Who delivers the energy to my business?

Your local utility will continue to deliver electricity or natural gas to your facility. Your local utility will also continue to read your meter, maintain your wires and gas lines, as well as, handle any emergencies.

 

9.       Will my service be interrupted if I switch to an energy supplier?

No, there will be no interruption in service if you switch to an energy supplier.

 

10.   Is there a charge or fee for switching from my current provider to Associated Renewable?

Generally, there is no fee for an on-cycle switch. A request for a special read (i.e. off-cycle switch), where the Local Distribution Company makes a special trip to your service location to take a read, does come with a marginal fee – typically between $6 and $20, depending on your local charges.

 

11.   Will I need to change my meter?

No, your meter will remain the same.

 

12.   Can I change the date my meter is read?

The changing of meter read dates is typically reserved for larger commercial users and is not allowed by residential customers. This is at the discretion of the Local Distribution Company.

 

13.   How will I be billed?

You will still receive a single bill from your local utility. The utility will be charging for the delivery and Associated Renewable will charge for the supply.

 

  • No minimum charge per month

 

  • No security deposit required

 

  • The term of the contract is on-going. If you decide to change your supplier from Associated Renewable we ask that you notify us in writing.

 

14.   What differentiates Associated Renewable from other energy suppliers?        

Unlike other energy suppliers, our core business is energy efficiency so our goal is to make your residence or building as energy-efficient as possible prior to supplying energy.

 

15.   Why should I choose Associated Renewable as my energy supplier?

We take a more comprehensive approach to your energy consumption, unlike local utilities and other suppliers who want you to use more energy so they can bill you for more usage. Our primary goal is to first make your facility more energy-efficient which will reduce your energy costs.

 

16.   What type of products are available in my service area?

Associated Renewable offers fixed, variable, indexed and custom type of pricing plans for all service areas at all times.  For electricity supply, we offer fixed, variable, indexed and custom pricing options with contract terms ranging from 6 months, 1 year, 2 to 3 years for fixed pricing and no contracts for variable rates. Variable rate plans also have no termination fees. Additionally, we offer specialty products such as renewable-energy sourced ‘green power’ generated through wind, solar, hydro & geothermal or purchased through renewable energy certificates (RECs).

 

17.   Am I locked in to a long term contract?

No, you have no commitment to be on a contract with variable pricing. You may cancel at any time with no penalty whatsoever. However, with a fixed pricing option, you will have to choose a contract for a minimum term of 6 months or a yearly contract up to 3 years.

 

18.   Why should I choose a long-term contract with a fixed rate plan?

By choosing a longer term contract (greater than 1 year), you allow us to purchase your electricity in bulk in advance at competitive rates in the wholesale markets. This allows us to help lock in better rates for supplying energy to you over the term of your contract.  Therefore, we can offer fixed rates to you over longer term contracts.

 

19.   Are there any tax benefits to switching my energy supplier?

Yes, switching to Associated Renewable as an energy supplier allows you to be eligible for a tax deduction. When you switch to an energy supplier, state and local sales taxes do not apply to your energy supply charges. This is a major benefit to you for switching to an energy supplier.  

 

20.   If I purchase energy from Associated Renewable will I need to pay for new lines and wires?

No. Your lines and wires will not be changed or touched. We deliver your power through the existing lines.

 

21.   What are Transmission and Distribution charges?

Also referred to as T&D, these are the regulated charges originating at the Local Distribution Company that owns the poles and wires. Costs for T&D vary by market, and are established in the local tariff.

 

22.   Do I pay a higher rate for peak hour usage than for off-peak usage?

No. We charge you a single rate regardless of when the power is used.

 

23.   What happens if I have an emergency or power outage?

Contacting your Local Distribution Company (LDC) is the fastest way to get a response for an emergency or power outage situation, because regardless of which Retail Electric Provider you choose, your LDC company is responsible for the maintenance and repair of the equipment designed to flow energy to your service location. Please check your bill for the LDC emergency phone numbers.

 

24.   What information does Associated Renewable need to set up my account?

If you are using your personal checking account need the following information:

  • Name on the Checking account
  • Bank Routing Number
  • Bank Account Number
  • State the account was opened in
  • Bank’s Name

 

25.   What if I have a contract with another supplier?

Unless you’re able to get a release of your current contract, we ask that you adhere to any contractual obligations you have with your current supplier. When you determine the ending date of your current Term contract, contact Associated Renewable's Supply team at (212) 729-1152 for a new rate and we will handle the rest.

 

26.   If I switch suppliers, when will my service start?

Once approval for the switch is received from the utility, Associated Renewable should be your supplier of record as of your next meter read date.

 

27.   Once I enroll how long will it take for my lower rates to take effect?

You will usually see your lower rates within 2 billing cycles.

 

28.   How will I know if my enrollment was accepted?

Once you have been accepted and your switch has been approved, you will receive an email and/or a welcome package in the mail. One of our account managers will contact you with details of your enrollment, or alternatively, you can contact a member of our Energy Supply team at (212) 729-1152.

 

29.   What happens if I move to another area?

If you are moving within the same service area, just give us a call and update your address. Associated Renewable’s contact information is available on our Contact Us page. If you are moving out of the area, call our Energy Supply team at (212) 729-1152 or email us at supply@associatedrenewable.com to check to see if we provide energy to your new address.

 

30.   Is a Smart Meter required for service?

Smart Meters aren’t required, but (depending on market availability) there are plenty of benefits to having one. They allow you to see real time usage, while giving us the ability to provide better, more responsive service.

 

31.   What is a Smart Meter?

Smart Meters are newer, more advanced meters. They record your electricity or gas usage and transmit this information to your energy provider in real time.

 

32.   How do I know if I have a Smart Meter?

If you’ve had a digital meter installed since January 2009, it’s most likely a Smart Meter. In terms of appearance, Smart Meters have a white face with an LCD display.

 

33.   Can I become an Associated Renewable customer if I'm on a budget plan, or energy assistance?

Yes. You will have your utility bills prorated to our lower rate. This is typically done at the end of the year.

 

34.   What happens if Associated Renewable fails to schedule enough power for my residential or business needs?

Associated Renewable employs an expert staff of highly skilled professionals responsible for assessing the requirements of your organization. Our responsibility for forecasting and scheduling power for your facility will be detailed in your Associated Renewable energy service agreement.

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Tuesday, February 14, 2017 - 13:01

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